Common Questions
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Please check your activity details carefully for your report time. If your booking is impacted by COVID-19 travel restrictions and border closures you will receive a full refund.
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Two-way quarantine-free travel allows airlines and airports to operate ‘quarantine-free’ also known as ‘Green’ flights between New Zealand and approved safe travel zone destinations without the requirement of quarantine on arrival as set by local governments.
Quarantine-free travel is not guaranteed and is subject to change at short notice, customers travel at their own risk and must be prepared for changes.
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Selfie sticks and drones are a safety hazard and are not permitted on our flights.
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For A2O bike transfer, a minimum of 4 people is needed. For one aircraft flight, a minimum of 4 people is needed. For the ultimate alpine combo, a minimum of 10 people is needed. We do our best to merge passengers onto the flight for a confirmed flight to go ahead, but please call us a day prior to your booking to confirm your flight, for numbers and weather.
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Passengers 116kg and over will only be able to fly depending on the weights of other passengers on the day, at check-in.
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Our transfers division offers pre-designed transfers such as airport transfers, lodge transfers, park landings, and many other great locations throughout New Zealand. See our dedicated transfers website for further details.
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Please contact the reservations team to discuss further and we are happy to tailor the experience to suit you.
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Glacier landing pends on the conditions on the day of booking. This will determine which glacier you will land on.
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You will have 10 to 15 minutes on the snow. This is plenty of time to take photos, play in the snow and absorb the natural beauty of the surrounding mountains.
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Ski Plane Pilatus Porter (8 seats);
AS350 Helicopter (6 seats)
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Rest assured that tours booked directly with us are fully refundable if there is a cancellation due to the weather. We will do our best to work with you to reschedule your flight to suit your travel plans.
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Ski planes and helicopters have the same flight path and landing sites on the Tasman Glacier. The ski plane will shut down the engine on every landing so you can fully appreciate the natural quiet of the alpine environment. As one of only a few places in the world that offer this kind of product, a ski plane flight is a truly unique and memorable experience.
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In summer, all you will need is a light sweater or jacket, sunglasses and of course, a camera. For winter flights, please bring a warmer winter jacket/coat and closed-in shoes.
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View our terms and conditions on the website. Alternatively, click here to download a PDF copy.
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INFANTS: The Civil Aviation Authority stipulates that we operate our aircraft in line with the manufacturers guidelines, one of these guidelines is that there is maximum number of passengers allowed on the aircraft, adult, child or infant. Therefore when an infant is booked on our flights and sits on the lap of a caregiver we are required to leave a seat free for this infant, thus the total maximum number of passengers remains the same. This is why you will see a charge for infants.
