FAQs

Where do we meet for our flight?

All experiences depart from our base at the Aoraki Mount Cook Airport, located on State Highway 80, approximately 6km (under 10 mins) before you reach Mount Cook Village. We recommend allowing extra travel time as the drive is incredibly scenic and you’ll likely want to stop for photos along the way. Your check-in time will be earlier than your departure time—this is confirmed in your booking email.

How do I get to Aoraki/Mt Cook Airport?

You’ll need to arrange your own transport, as transfers are not included. Most guests choose to self-drive, with free parking available for cars, campervans, and buses. We do not operate a shuttle from Twizel or Tekapo. A limited number of pre-booked pick-ups from accommodation providers in the Mt Cook Village may be available—please contact our team in advance to check availability.

How far in advance should I book?

We highly recommend booking in advance to secure your preferred time, especially for the “Ultimate Alpine Experience” which is a popular choice. Many guests suggest booking for your first day in the region; this allows flexibility to reschedule if the mountain weather isn’t suitable on your original date.

What is your refund and cancellation policy?

We offer a full refund for cancellations made at least 24 hours prior to your check-in time. If we have to cancel your flight due to unsuitable flying conditions, you will also receive a full refund or the option to reschedule at no extra cost.

What is the difference between a ski plane and a helicopter?

We operate both ski planes and helicopters, with flight paths and landings varying by product.

Ski Planes: The only place in the Southern Hemisphere where you can fly in a ski plane, originally designed in Mt Cook, landing directly on the snow with the engine shut down to experience the natural quiet of the alpine environment.

Helicopters: Typically provide a slightly different perspective, you often feel like you are flying closer to the glacier surfaces and icefalls.

How much time do we spend on the snow?

Depending on your specific experience, you will generally have 10 to 15 minutes on the glacier. This is the perfect window to take photos, play in the snow, and take in the panoramic views of the Southern Alps.

Do all flights include a glacier landing?

Not all flights include a glacier landing. The Ultimate Alpine Experience, Grand Circle, and Glacier Highlights products usually land on the Tasman Glacier, while the Aerial Explorer is an overflight with no landing. Our Tasman Taster includes an alpine landing, which might not have snow during warmer months. All landings depend on weather and glacier conditions, so be sure to check your product details or contact our team before booking.

What is the difference between an ‘Alpine landing’ and a ‘Glacier landing’?

An alpine landing takes place on unique mountain sites across Aoraki/Mt Cook National Park, while a glacier landing is directly on the glacier itself and offers more guarantees all year-round to set foot on snow. All landing locations depend on weather conditions, and the exact site will be confirmed on the day of your flight.

Can children join a scenic flight?

Yes, our scenic flights are suitable for all ages, and children are welcome to join. Ear protection and child lap belts are provided to ensure a safe and comfortable experience. Infants can travel on a caregiver’s lap; however, a seat is still allocated and charged in line with Civil Aviation Authority requirements.

How many seats are available on a ski plane or helicopter?

Our Pilatus Porter Ski Planes have 9 seats, and our standard helicopters generally seat between 5 –7 people (weight dependant).

What should I wear for the flight?

Even in summer, temperatures at high altitudes are significantly cooler. When you are in the region you will find that the landing sites are typical 1-3 Degrees cooler than outside at the airport. We recommend:

• Dressing in warm layers (long pants, a light sweater or jacket).
• Sunglasses are a must (the snow glare is very strong).
• Sturdy, closed-toe shoes.
• Your camera or phone!

Can I choose my seat or get a guaranteed window seat?

Seats cannot be selected or guaranteed in advance. Seating is assigned on the day based on passenger weights to ensure safe aircraft balance in line with Civil Aviation Authority requirements.

Do you have a minimum number of passengers on flights?

Most flights require minimum passenger numbers to operate. If numbers aren’t met, we’ll work with you to reschedule or combine flights.

Can I book a private transfer or customised experience?

Yes, private air transfers can be arranged across New Zealand, including airport, lodge, and remote landings. Contact our team to discuss your options or create a tailored itinerary.

How do I change my booking?

Contact our reservations team to request any changes to your booking. Changes are subject to availability and timing.

Are there weight limits for passengers?

Yes, due to aircraft balance and safety requirements, there is generally an individual weight limit of 116kg. Passengers may be weighed at check-in to ensure all calculations are accurate for a safe flight.

Can I bring a drone or a selfie stick?

For the safety of our aircraft and other passengers, drones and selfie sticks are strictly prohibited on all flights. Drones are prohibited in the Mt Cook National Park so please keep this in mind during your travels.

What happens if the weather is bad?

Flights are weather dependent, and if conditions are unsuitable, we will work with you to reschedule your flight or provide a full refund. Alpine weather can change quickly. We aim to provide notice the day before if conditions look likely to impact your flight, but final decisions are made on the day—anytime from early morning up to approximately 10 minutes before departure.

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contact us if you have any other questions by emailing [email protected] or phoning +64 3 430 8026.